Running a hotline may be easier than it once was. Google Voice creates a new phone number, which can be linked to many other phones.
So instead of giving out a personal number, the Google Voice number can be given out. If you want to be called whenever someone calls the number, add your number to the account. If you want a break, just log back in and unclick the box.
While originally designed for a single user to coordinate all their phones, I see no reason why it couldn't be used to allow multiple users to share the burden of being the contact point for an organization.
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